“Easewaycorp” is a product, platform and/or service operated and owned by Ease Stay Private Limited. All rights, title and interest in and to the Easewaycorp name, brand, platform, software, technology, content and related intellectual property shall remain solely and exclusively with Ease Stay Private Limited, unless otherwise expressly stated in writing.
1.General
Cancellation and refund terms may vary depending on the travel product, Service Provider, fare type, booking conditions and applicable supplier rules.
The cancellation and refund conditions applicable to a particular booking will be communicated or displayed at the time of booking, wherever applicable.
2.Cancellation by Customer
A customer may request cancellation through the applicable Ease Stay booking channel, subject to the cancellation conditions applicable to the booking.
Cancellation shall become effective only when confirmed by Ease Stay or the relevant Service Provider.
3.Supplier Cancellation Rules
Refunds shall be governed by the cancellation and refund rules of the relevant airline, hotel, travel operator or other Service Provider.
Where the Service Provider permits a refund, Ease Stay will process the eligible refund after receiving the applicable amount from the Service Provider.
4.Ease Stay Charges
Applicable Ease Stay service charges, convenience fees, booking fees or other charges may be non-refundable, where clearly communicated at the time of booking.
Any applicable cancellation charges imposed by the Service Provider may be deducted from the refundable amount.
5.Refund Processing
Eligible refunds will generally be processed to the original payment method used for the booking, unless otherwise permitted or required by applicable law.
The time taken for the refund to reflect in the customer’s account may depend on the payment gateway, bank, card issuer or other financial institution.
6.Non-Refundable Bookings
Certain fares, hotel rates, promotional offers and travel products may be completely non-refundable or may permit only limited refunds.
Customers are responsible for reviewing the applicable cancellation conditions before completing a booking.
7.Partial Cancellation or Partial Use
Where a booking is partially cancelled, partially used or modified, the refund will be calculated in accordance with the applicable Service Provider’s rules and the terms communicated at the time of booking.
8.No-Show
If a customer fails to use a confirmed booking without cancelling it within the permitted cancellation period, the booking may be treated as a No-Show and may be non-refundable, subject to the applicable Service Provider’s rules.
9.Cancellation by Service Provider
If a Service Provider cancels or materially changes a booking, Ease Stay will, where applicable, assist the customer in obtaining the available alternative arrangement or refund in accordance with the Service Provider’s applicable rules.
10.Force Majeure and Extraordinary Events
Refunds or alternatives arising from natural disasters, government restrictions, pandemics, strikes, war, operational disruptions or other extraordinary events shall be subject to the applicable Service Provider’s rules and applicable law.
11.Refund Disputes
If a customer believes that a refund has not been correctly processed, the customer may contact Ease Stay with the relevant booking details. Ease Stay may review the booking and applicable supplier rules before determining the amount, if any, refundable.
12.Amendments
Ease Stay may amend this Cancellation & Refund Policy from time to time. The updated policy will be published on the Website and will apply to future bookings, subject to applicable law.
13.Contact
For cancellation or refund assistance:
Ease Stay Private Limited
C-9, TVK Industrial Estate, Guindy, Chennai – 600032, Tamil Nadu, India
Email: bookings@easestay.com
For a grievance about how a cancellation or refund was handled, see our Privacy Policy's Grievance Redressal section.
Last updated 10 September 2026.