Privacy Policy

1.Information We Collect

Depending on the Services used, we may collect:

• name, email address, mobile number and contact details;
• date of birth, gender and identification information where required for travel;
• passport, visa and other travel-document information where required;
• booking, itinerary and travel information;
• payment and transaction information;
• account and login information;
• communications and customer-support records;
• device, browser, IP address and technical information;
• preferences and information voluntarily provided by you; and
• other information reasonably required to provide the Services.

2.How We Use Information

We may use personal information to:

• create and manage accounts;
• process and confirm bookings;
• provide travel-related services;
• process payments and refunds;
• communicate booking confirmations, changes and updates;
• provide customer support;
• prevent fraud, misuse and unauthorised transactions;
• improve our Website, Platform and Services;
• maintain security and operational records;
• comply with applicable law and regulatory requirements; and
• send promotional or marketing communications where permitted and, where required, with your consent.

3.Information Received Through Business Clients

Where Ease Stay provides API, white-label or technology services to a business customer, the relevant business customer may determine the purpose and manner of processing certain personal information.

In such cases, Ease Stay may process such information on behalf of the relevant business customer and in accordance with applicable instructions, agreements and law.

4.Sharing of Information

We may share information, where reasonably necessary, with:

• airlines, hotels and other travel Service Providers;
• payment gateways, banks and financial institutions;
• technology, hosting and service providers;
• business partners and authorised agents;
• government, regulatory or law-enforcement authorities where legally required; and
• other persons where permitted by law or with appropriate consent.

We do not sell personal information except where expressly permitted by applicable law and in accordance with the applicable terms and consent requirements.

5.International Processing

Depending on the Service, personal information may be processed or stored in India or other jurisdictions through Ease Stay, its technology providers, Service Providers or business partners, subject to applicable law.

6.Data Security

Ease Stay maintains reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7.Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide Services, comply with legal and regulatory obligations, resolve disputes and enforce agreements.

8.Cookies and Similar Technologies

The Website may use cookies and similar technologies to operate the Website, remember preferences, analyse usage, improve Services and provide relevant communications.

You may manage cookies through your browser settings, although disabling certain cookies may affect Website functionality.

9.Your Rights

Subject to applicable law, you may have rights relating to access, correction, updating, withdrawal of consent, deletion or other processing of your personal information.

Requests may be submitted to the contact details provided below.

10.Third-Party Websites

The Website may contain links to third-party websites or services. Ease Stay is not responsible for the privacy practices or content of such third parties. You should review their applicable privacy policies separately.

11.Children’s Information

Our Services are not intended for persons below 18 years to independently transact or create accounts. Where information relating to a minor is required for a travel booking, it should be provided by a parent, guardian or authorised person.

12.Changes to this Privacy Policy

Ease Stay may update this Privacy Policy from time to time to reflect changes in law, technology or our Services. The updated policy will be published on the Website.

13.Contact Us

For privacy-related questions or requests:

Easewaycorp
A product of Ease Stay Private Limited
C-9, TVK Industrial Estate, Guindy, Chennai – 600032, Tamil Nadu, India
Email: bookings@easestay.com